FAQs

Where does your meat come from?

A good question that we are proud to answer. All of our beef, chicken, lamb, pork, and duck are sourced from local Australian farmers. You can rest assured that when you buy from Protein you are supporting Australian businesses, and Australian families. Come and visit our butchers in person to learn more!

Where are you?

78 Cochranes Road Moorabbin 3189.

When are you open?

Retail Opening Hours:

Monday through Friday: CLOSED
Saturday: 8:30AM - 2PM
Sunday: CLOSED 

Office Opening Hours:

Monday through Friday: 8AM - 2PM
Saturday & Sunday: CLOSED

What payment methods do you accept?

At our Moorabbin store we accept cash and all EFTPOS cards.

I want to make a special order, how do I do that?

If you have an order that steps beyond what our normal ordering system provides, then meet us in store or call us to organise your order.

I want to cancel my order.

If for any reason you wish to cancel your order before it has been collected then contact us as soon as possible.
We cannot guarantee that your order may be refundable in all circumstances, but we will do our best to leave you satisfied.

Do I need to create an account to shop online?
No, you can checkout as a guest when you shop with us.
However we do recommend that you create an account, so you don’t have to enter your details every time you shop online with us.

There are also several benefits such as special offers and newsletters.

I have an issue with my order, what do I do?

Don't panic. Most issues can be a simple fix if you contact us as soon as possible.